FIMBank p.l.c. prides itself on offering fast, efficient and highly dedicated service to all its customers. As part of FIMBank's customer focused approach, it is our policy that:
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1. All complaints are dealt with fairly and promptly and that all issues are resolved as quickly as possible;
2. All complaints are promptly reported to the attention of the Complaints Officer;
3. In dealing with any complaints, you will feel that we have handled your concerns in a courteous, prompt and professional manner;
4. You are notified of your rights to refer your complaint to the Consumer Complaints Manager at the Malta Financial Services Authority.
The Complaints Procedure Guide is aimed at offering YOU, our Customer, a quick overview of how you should go about lodging a complaint should the situation arise for you to do so.