FIMBank will not under any circumstance use email to request confidential information, such as passphrases related to your accounts or other information of a personal nature. You will also never be asked to provide passwords over the phone by any representative of FIMBank.

As a customer, you will only be needed to submit a passphrase when accessing your account using the FIMBank Secure Email web site. This web site is protected using a certificate with the latest Extended Validation (EV) SSL technology, which provides a way of certifying that the web site genuinely belongs to FIMBank. EV SSL ensures that the address bar on the latest web browsers (Internet Explorer 7 and later; Mozilla Firefox 2.0 with EV extensions; Mozilla Firefox 3.0 and later) will become green when you visit the FIMBank Secure Email site.


For your safety:

• You should never divulge your FIMBank Secure Email password to anyone
  
  
• You should never divulge other personal information by email or online
  
  
• You should only enter your username and password in the FIMBank Secure Email web site, after you have verified that the site is genuine using the green address bar and that the certificate owner displayed near the address bar is FIMBANK P.L.C. [MT].
  
  Fraudulent sites are recognisable as they do not display a green address bar, their certificate owner will not be FIMBANK P.L.C. [MT] and they will not belong to the FIMBank web domain fimbank.com.
  

Should you receive an email that appears to be fraudulent, please forward the email to info@fimbank.com and delete the email without replying to it.