Fimbank

FIMBank p.l.c. is a leading provider of trade finance solutions. The Bank is headquartered in Malta and benefits from a global presence in various important financial and trading centres. FIMBank p.l.c. is licensed as a credit institution by the Malta Financial Services Authority and is listed on the Malta Stock Exchange.

This is an excellent opportunity to join a dynamic team. We are currently in the process of recruiting CRM Development Specialist who, is self-motivated, trustworthy and is capable of prioritising work with minimal supervision.

Job Purpose:

To manage FIM Customer Relationship Management (CRM) platform development in order to ensure all business processes are fully embedded and the platform is fully utilized across entire FIM organisation supporting overall business efficiency improvements.

Reporting to the Head of Business Performance and Analysis, the CRM Development Specialist main duties are (but not limited to):

Liaise with all FIM businesses

to understand their CRM views and CRM development needs
to prepare comprehensive development strategy
to prepare and coordinate comprehensive Business Requirements Documents

In coordination with IT oversee CRM enhancements implementation with special focus on effective User Acceptance Test supported by sufficient trainings

Manage and facilitate CRM usage through

CRM training
usage business initiatives
effective CRM queries management
enhancing CRM further

Assist the management of change in the business area through teams by providing inputs for, and partaking in change initiatives, programmes and projects taking into account best practice and standards in the business environment
Assist in projects of development , efficiency and governance of the business and enhance customer service
Contribute to overall performance management, learning and development to ensure high level of engagement and competence, a motivated work environment to maximise employee contribution to business performance
Develop the required policies, procedures and controls covering all areas of business activity so that all relevant procedural/legislative requirements and standards are fulfilled while ensuring that FIM delivers best in class services, products and innovation whilst safeguarding the bank.

Main Requirements:

Experience: Minimum 5 years relevant experience
Qualifications: Graduate
Technical Competencies: CRM platforms, Processes and Projects Management, Business Intelligence, Controlling and Administration, IT background
Behavioural Competencies: Accelerate Organisational Growth, Drive a High Performance Culture, Communicate & Collaborate for Success, Build Sustainable Customer Relationships

How to Apply

Interested applicants are to submit their CV along with a covering letter to:

recruitment@fimbank.com

All applications will be acknowledged and treated in the strictest confidence.