Complaints Procedure

FIMBank p.l.c. prides itself on offering fast, efficient and highly dedicated service to all its customers. As part of FIMBank's customer focused approach, it is our policy that:

  • All complaints are dealt with fairly and promptly and that all issues are resolved as quickly as possible;
  • All complaints are promptly reported to the attention of the Complaints Officer;
  • In dealing with any complaints, you will feel that we have handled your concerns in a courteous, prompt and professional manner;
  • You are notified of your rights to refer your complaint to the Office of the Arbiter for Financial Services.

The Complaints Procedure Guide is aimed at offering YOU, our Customer, a quick overview of how you should go about lodging a complaint should the situation arise for you to do so.

Complaints Procedure Guide

download pdf 


Submit Online Complaint